Customer engagement and challenges in 2022

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Customer engagement and challenges in 2022
Customer engagement and challenges in 2022

 

According to a current examine by Verint, staffing points/shortages would be the primary problem to efficiently delivering buyer engagement and expertise in 2022.

The report is predicated on knowledge from a survey of two,700 executives from all over the world, working in a wide range of industries.

Approximately 53% of respondents say staffing points/shortages will impression their capability to supply buyer engagement and expertise this 12 months. Other high challenges cited by enterprise leaders embody provide chain points, managing omnichannel interactions, and a rising desire for digital-first, self-service interactions.

More than three-quarters (76%) of executives imagine buyer retention challenges will enhance in 2022, and 71% say they discover it troublesome to seek out and retain expertise.

The engagement capacity gap

Quality and efficiency initiatives are the place buyer expertise is a precedence. Business leaders say they are going to plan probably the most and make investments probably the most this 12 months.

Top implementations for customer experience and engagement

About the analysis: The report is predicated on knowledge from a survey of two,700 executives from all over the world, working in a wide range of industries.

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