According to a current examine by Verint, staffing points/shortages would be the primary problem to efficiently delivering buyer engagement and expertise in 2022.
The report is predicated on knowledge from a survey of two,700 executives from all over the world, working in a wide range of industries.
Approximately 53% of respondents say staffing points/shortages will impression their capability to supply buyer engagement and expertise this 12 months. Other high challenges cited by enterprise leaders embody provide chain points, managing omnichannel interactions, and a rising desire for digital-first, self-service interactions.
More than three-quarters (76%) of executives imagine buyer retention challenges will enhance in 2022, and 71% say they discover it troublesome to seek out and retain expertise.
Quality and efficiency initiatives are the place buyer expertise is a precedence. Business leaders say they are going to plan probably the most and make investments probably the most this 12 months.
About the analysis: The report is predicated on knowledge from a survey of two,700 executives from all over the world, working in a wide range of industries.